Frequently Asked Questions

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ATM Questions

The machine did not disburse my cash but my account was still debited. What do I do?

We are sorry to hear that you did not receive the cash from your withdrawal attempt. If there was an error with the machine, your account may already have been credited/refunded the money. You can confirm your account balance in UltraBranch or by calling us at (907) 563-4567 or (800) 525-9094.

If you were not refunded the withdrawal amount, please call us to submit a transaction dispute.

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