Frequently Asked Questions

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Can I switch a payment if I don’t have the billing information?

You need at least some billing information to switch the payment, as billers require certain information to confirm your identity and complete the request. The biller’s name, and account number are required. For some billers, an address and phone number will populate automatically. However, if a biller is not in our database, we’ll need you to provide the biller’s address and phone number as well.

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